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Contact Carvana Customer Service

Carvana Phone Numbers and Emails

Toll-Free Number:

  • (800) 333-4554
Call customer service
Send Message

Customer Service:

  • (888) 804-0791

Legal:

  • (844) 732-2556
    Privacy Inquiries

Carvana Emails:

Business Customer Service
Customer Service
Investors/ Franchising
Jobs/ Career
Legal
Privacy Inquiries, Privacy Inquiries
Media
Press Inquiries
Sales/ Reservations
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How to Contact Carvana Customer Service?

Most Popular Number:

(800) 333-4554
Total calls: 5 608 Issues resolved: 256 Last call: Jul 7, 2025
author avatar
PissedConsumer Reporter

The Carvana phone number for customer service is 1-800-333-4554. You can use this number to call for general inquiries and technical support. The same number is appropriate to contact the official representatives at the company’s corporate office.
The roadside assistance operators are ready to help at 1-888-300-8607 anytime you need towing, jump-starts, tire or locksmith assistance, or emergency gas and fluids.

You can call Carvana for Insurance Policy information using the following number: 1-833-360-2743. The Auto Claims department is available at 1-866-980-9431.

The customer support team at 1-866-628-3905 deals with repairs and warranty-related Carvana calls.

You can call Carvana customer service at 1-844-732-2556 regarding privacy policy issues.

You can call roadside assistance Carvana customer service number 24 hours a day, seven days a week.

The company helpline operates during the Carvana customer service hours: from 9 a.m. to 7 p.m. EST daily.

The Carvana hours for Insurance Policy contact are Monday through Friday from 9 a.m. to 8 p.m. EST.

You can call on matters related to repairs and warranty Monday through Friday between 7 a.m. and 7 p.m. CST and Saturday from 8 a.m. to 4 p.m. CST.

The Carvana business hours for live chat are daily from 8 a.m. to 9:30 p.m. EDT. You can text an advocate from 8 a.m. to 1 p.m. EDT.

As the Carvana support number for roadside assistance is meant for emergencies, you can reach their live representative without the wait. Note that they do not deal with general inquiries, only roadside issues.

You can talk to a live representative at their customer service helpline, though the line may possibly be busy.

The company provides the option of live chat and text messaging with the live advocate. You can find it on their Contact Us page. Clicking the Contact Us button, you will see the wait time to chat or text with their representative.

You can also use the Carvana email address customeradvocate@carvana.com to contact their Help Center.

Carvana Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Carvana Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    90% phone 10% email
  • The best phone number to call Carvana is 8003334554. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 81% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.

  • Be prepared for the call as Carvana may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.

View full overview ›
PissedConsumer Club

Contact Information

Carvana Website:

Carvana Help Center:

Corporate Office Address:

Carvana Operations HC LLC
300 E. Rio Salado Pkwy Building 1
Tempe, Arizona 85281
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 8:00am - 10:00pm

More contact details

Carvana Customer Service Reviews

1.6 / 5
Poor
Gradie Pjk
Carvana spelled my last name wrong on my title and my registration!!!

Then when I call nobody answers the phone!!! Finally I get through.

I explain: They or their 3rd party who sends out the plates and reg spelled my last name wrong. They said legally they could not fix this and said only the lien holder Bridgecrest could fix this and one hour on the phone for nothing. Next up? Bridgecrest, the lien company one hour on the phone with them to finally tell me only Carvana could fix this.
I go to the DMV.

They cant do a thing without the title.

On and on we go. Dont buy a car from Carvana.

Emanuelle Mgo
Great Experience
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

I accidentally forgot to take my tags off the car. Contacted Carvana and that same day I was told they would be gotten and sent to me via Fedex. Received them within two days.

Ivanka Twn
Poor experience

Paid to get car and after paid deposit and shipping fee it says I can't receive car if license is suspended. Been trying for over two weeks to get my refund.

Maebry Noh
Car purchase

72-hour hold to wait for the credit to unfreeze with Experian. Customer service was very helpful. Thank you.

How Good is Carvana's Customer Service?

Michael W Xka
Michael W Xka
Feels Disappointed | May 14, 2025

All aspects SUCK !!!!’

Read full quote
Jazzalyn Liz
Jazzalyn Liz
Feels Neutral | Mar 19, 2025

No good place to. Get car fixed with out driving about 35 miles one way.

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Maaliyah Vbh
Maaliyah Vbh
Feels Disappointed | Feb 15, 2025

No one answered the phone I waited 30 minutes

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Evia Odw
Evia Odw
Feels Disappointed | Oct 29, 2024

No call back. Couldn't find on email. Kept sending info to buy. Wanted to sale.

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Marcellus Fao
Marcellus Fao
Feels Disappointed | Oct 06, 2024

Why would somebody had to put 50% down on a car loan through you folks?

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Nardos Ddk
Nardos Ddk
Feels Disappointed | Oct 01, 2024

“Pissed” Customer”?? Very coarse and unprofessional. Come up with another name for your rating platform. Not everyone thinks this is cute.

Read full quote

Summary of Carvana Customer Service Calls

7.9K TOTAL
CALLS
06:39 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Carvana?

Request for Information Question:

  • “Concerns about my new car”
  • “Update”
  • “Want to sell car, have questions”

Product/ Service Question:

  • “Purchase”
  • “Customer care option on newly purchased vehicle”
  • “Needing the date my car was purchased”

Payments and Charges Question:

  • “Missing payment”
  • “Fraud”
  • “Payment”

Shipping and Delivery Question:

  • “Delivery”
  • “Delivering car different date”
  • “Why is car different car deliver date”

Return/ Replace Question:

  • “Return”
  • “You changed the delivery date”
  • “Title correction”

Refund Question:

  • “See bout my refund”
  • “Wanting my refund”
  • “When I can receive my money back”

Activation/ Cancellation Question:

  • “Cancelled order”
  • “Canceled appt”
  • “Cancel appointment”

Staff Question:

  • “To do business with service area”
  • “Customer service”
  • “Car service”

Account Question:

  • “I tried to do a prequalification it keeps saying my Equifax report is locked, but it’s not I unlocked it”
  • “Verify identity for purchase”
  • “Verifying lease agreement”

Employment Question:

  • “Payoff question”
  • “Payoff”
  • “Pay off on trade in”

Website/ Application Question:

  • “Site won’t accept insurance binder”
  • “Website online app errors”
  • “Application question”

Cards Question:

  • “Chaing credit card”
  • “Trying to set my card up through plaid”
  • “Card info”

Other Question:

  • “Raodside assistant”
  • “I been pre-qualifiedied”
  • “Repair”

Compare Carvana Customer Service To

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