Contact Carvana Customer Service
Carvana Phone Numbers and Emails
Toll-Free Number:
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(800) 333-4554
Customer Service:
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(888) 804-0791
Legal:
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(844) 732-2556Privacy Inquiries
Carvana Emails:
How to Contact Carvana Customer Service?
Most Popular Number:
| Total calls: 5 608 | Issues resolved: 256 | Last call: Jul 7, 2025 |
Carvana Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Carvana Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Carvana is 8003334554. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 81% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Carvana may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Carvana Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Carvana is 8003334554. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 81% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Carvana may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
People call Carvana mainly because of request for information, product/ service, payments and charges.
16% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Carvana is customeradvocate@carvana.com. 85% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Carvana Website:
Carvana Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 8:00am - 10:00pm
Carvana Customer Service Reviews
I accidentally forgot to take my tags off the car. Contacted Carvana and that same day I was told they would be gotten and sent to me via Fedex. Received them within two days.
How Good is Carvana's Customer Service?
Summary of Carvana Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Carvana?
Request for Information Question:
- “Concerns about my new car”
- “Update”
- “Want to sell car, have questions”
Product/ Service Question:
- “Purchase”
- “Customer care option on newly purchased vehicle”
- “Needing the date my car was purchased”
Payments and Charges Question:
- “Missing payment”
- “Fraud”
- “Payment”
Shipping and Delivery Question:
- “Delivery”
- “Delivering car different date”
- “Why is car different car deliver date”
Return/ Replace Question:
- “Return”
- “You changed the delivery date”
- “Title correction”
Refund Question:
- “See bout my refund”
- “Wanting my refund”
- “When I can receive my money back”
Activation/ Cancellation Question:
- “Cancelled order”
- “Canceled appt”
- “Cancel appointment”
Staff Question:
- “To do business with service area”
- “Customer service”
- “Car service”
Account Question:
- “I tried to do a prequalification it keeps saying my Equifax report is locked, but it’s not I unlocked it”
- “Verify identity for purchase”
- “Verifying lease agreement”
Employment Question:
- “Payoff question”
- “Payoff”
- “Pay off on trade in”
Website/ Application Question:
- “Site won’t accept insurance binder”
- “Website online app errors”
- “Application question”
Cards Question:
- “Chaing credit card”
- “Trying to set my card up through plaid”
- “Card info”
Other Question:
- “Raodside assistant”
- “I been pre-qualifiedied”
- “Repair”
Compare Carvana Customer Service To
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