Carvana Phone Numbers and Emails

Toll-Free Number:

  • (800) 333-4554
  • Total calls: 834
  • Issues resolved: 45
  • Last call:

Customer Service:

  • (602) 852-6604
  • (888) 804-0791
  • (844) 732-2556

Carvana Emails:

Business Customer Service
Customer Service
Investors/ Franchising
Jobs/ Career
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
Sales/ Reservations
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Carvana Contact Information

Carvana Website:

Carvana Help Center:

Corporate Office Address:

Carvana, LLC
1930 West Rio Salado Parkway
Tempe, Arizona 85281
United States
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Carvana Rating Based on 234 Reviews

Rating details

1.8
more details
Customer service
Product or Service Quality
Website
Value for money

Rating stats

Rating trend

Summary of Carvana Customer Service Calls

955 TOTAL
CALLS
10:29 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Carvana Customer Service?

Request for Information Question:

  • “About my car”
  • “I need help my order was trying to edit my car is suppose to come in wendsday and now it's coming next week i didn't mean that i need the car this week you guys messed up my order”
  • “Question about down payment”

Product/ Service Question:

  • “Want too buy a car”
  • “Piece not working ,it is under warranty”
  • “To buy a car”

Payments and Charges Question:

  • “Paying down payment”
  • “Billing”
  • “Problen with transactions”

Shipping and Delivery Question:

  • “Where is my registration ?”
  • “Chang for pick up to delivery”
  • “Delivery”

Employment Question:

  • “Employment”
  • “Job”
  • “Car pay off”

Staff Question:

  • “Talk to someone in customer service”
  • “I need service on my car”
  • “Speak to a manager”

Activation/ Cancellation Question:

  • “Want to cancel powertrain warranty”
  • “Cancel appointment for tomorrow”
  • “Canceled sale”

Website/ Application Question:

  • “Issue whit application”
  • “Want to complete my uploading. Problem with website”
  • “Car Application”

Return/ Replace Question:

  • “I am still waiting for a check for tires I had to replace, and a check for 4 days of delay in delivery, which Carvana said I am entitled to”
  • “Carvana owes me money and supervisor has not returned my calls”
  • “Return/repair”

Account Question:

  • “Login not working”
  • “If my account was reviewed”
  • “Can't get my email to go through to make a account”

Refund Question:

  • “Refund”
  • “Refund not recivied said was sent on 7-18-20”

Cards Question:

  • “So my card”

Other Question:

  • “Approvals”
  • “Update on car”
  • “My car got delayed”

About

Top Carvana Services

Customer Care, Shipping Service

Top Carvana Products

Website

Carvana Pros and Cons

Pros: Convenience, Being able to purchase online, Online, Had the desired vehicle, Good availability of selected cars desired

Cons: Customer service, One advocate gave me incorrect information, After sales follow up and service, Do not follow through with their job, Disfunctional organization

Carvana reviews and complaints

Carvana is ranked 821 out of 4531 in Dealers category

Area Served

USA

Payment Methods

VISA

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