Contact Carvana Customer Service
Carvana Phone Numbers and Emails
Toll-Free Number:
-
(800) 333-4554
Customer Service:
-
(888) 804-0791
Legal:
-
(844) 732-2556Privacy Inquiries
Carvana Emails:
Business Customer Service
Customer Service
Investors/ Franchising
Contact Information
Carvana Website:
Carvana Help Center:
Corporate Office Address:
Carvana, LLC
1930 West Rio Salado Parkway
Tempe,
Arizona
85281
United States
Other Info (opening hours):
Hours:
Monday - Sunday: 8:00am - 10:00pm
Summary of Carvana Customer Service Calls
2.6K
TOTAL
CALLS
CALLS
11:14
AVG CALL
DURATION
DURATION
19%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Carvana?
Request for Information Question:
- “About my payment”
- “Figure out how to finance a car”
- “Reschedule”
Product/ Service Question:
- “My car broke down”
- “Having trouble with the app when I'm trying to buy a car!”
- “Damaged vehicle”
Payments and Charges Question:
- “Need to get a payment extension”
- “Talk with representative about the money deposit”
- “Trying to get approved for a car I cannot change my monthly payment. It's trying to make me pay for it at once.”
Shipping and Delivery Question:
- “Vehicle delivery to day at 9:30”
- “Ned document (letter) stating I did not receive the car”
- “Delivery”
Staff Question:
- “Customer service”
- “Talk to someone in customer service”
- “Speak to a manager”
Return/ Replace Question:
- “Return vehicle”
- “Return”
- “Return receipt”
Employment Question:
- “Payroll”
- “My lender doesn't have a payoff letter that meets carvana requirements”
- “I need to upload 10 day payoff quote from my bank”
Account Question:
- “I accidentally erased my account”
- “Account”
- “Accounts payable issue”
Website/ Application Question:
- “Finish and application”
- “Your website needs to be updated”
- “Car Application”
Activation/ Cancellation Question:
- “Cancel scheduled pickup”
- “Cancel car”
- “Canceled appt”
Refund Question:
- “Refund”
- “Refund not recivied said was sent on 7-18-20”
Cards Question:
- “So my card”
Other Question:
- “Need Carfax Report on 2013 Mercedes S600 in Oak Brook il”
- “Defined out of a car is California compliant”
- “Silver rock”
About
Carvana is ranked 746 out of 3562 in Dealers category
Area Served
USA, Worldwide
Payment Methods
Compare Carvana To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Carvana