Carvana Phone Numbers and Emails

Toll-Free Number:

  • (800) 333-4554
Send Message

Customer Service:

  • (888) 804-0791

Legal:

  • (844) 732-2556
    Privacy Inquiries

Carvana Emails:

Business Customer Service
Customer Service
Investors/ Franchising
Jobs/ Career
Legal
Privacy Inquiries
Media
Sales/ Reservations
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Contact Information

Carvana Website:

Carvana Help Center:

Corporate Office Address:

Carvana, LLC
1930 West Rio Salado Parkway
Tempe, Arizona 85281
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 8:00am - 10:00pm

Carvana Customer Service Reviews

1.5 / 5
Poor
Delilah B Gex
Car Sliding
1.0

Picked my car up 11/30/22. Car was sliding on the road as I was driving it home. I thought due to it raining. Over the next few days, car continued to slide...

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Pissedconsumer4137088
Having issues receiving my overpayment check
1.3

I had to make an extra payment since Carvana did not pay the bank within the time promised. Carvana told me to make the car payment and that within a few days...

Read full review

Summary of Carvana Customer Service Calls

2.6K TOTAL
CALLS
11:14 AVG CALL
DURATION
19% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Carvana?

Request for Information Question:

  • “About my payment”
  • “Figure out how to finance a car”
  • “Reschedule”

Product/ Service Question:

  • “My car broke down”
  • “Having trouble with the app when I'm trying to buy a car!”
  • “Damaged vehicle”

Payments and Charges Question:

  • “Need to get a payment extension”
  • “Talk with representative about the money deposit”
  • “Trying to get approved for a car I cannot change my monthly payment. It's trying to make me pay for it at once.”

Shipping and Delivery Question:

  • “Vehicle delivery to day at 9:30”
  • “Ned document (letter) stating I did not receive the car”
  • “Delivery”

Staff Question:

  • “Customer service”
  • “Talk to someone in customer service”
  • “Speak to a manager”

Return/ Replace Question:

  • “Return vehicle”
  • “Return”
  • “Return receipt”

Employment Question:

  • “Payroll”
  • “My lender doesn't have a payoff letter that meets carvana requirements”
  • “I need to upload 10 day payoff quote from my bank”

Account Question:

  • “I accidentally erased my account”
  • “Account”
  • “Accounts payable issue”

Website/ Application Question:

  • “Finish and application”
  • “Your website needs to be updated”
  • “Car Application”

Activation/ Cancellation Question:

  • “Cancel scheduled pickup”
  • “Cancel car”
  • “Canceled appt”

Refund Question:

  • “Refund”
  • “Refund not recivied said was sent on 7-18-20”

Cards Question:

  • “So my card”

Other Question:

  • “Need Carfax Report on 2013 Mercedes S600 in Oak Brook il”
  • “Defined out of a car is California compliant”
  • “Silver rock”

About

Carvana reviews and complaints

Carvana is ranked 746 out of 3562 in Dealers category

Area Served

USA, Worldwide

Payment Methods

VISA

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