Contact Carvana Customer Service
Carvana Phone Numbers and Emails
Toll-Free Number:
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(800) 333-4554
Customer Service:
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(888) 804-0791
Legal:
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(844) 732-2556Privacy Inquiries
Carvana Emails:
Carvana Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Carvana Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Carvana is 8003334554. 67% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 86% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 9 minutes.
Be prepared for the call as Carvana may ask you for the following information to identify you as a customer: first and last name, email or address.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Carvana Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Carvana is 8003334554. 67% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 86% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 9 minutes.
Be prepared for the call as Carvana may ask you for the following information to identify you as a customer: first and last name, email or address.
People call Carvana mainly because of request for information, product/ service, payments and charges.
13% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Carvana is customeradvocate@carvana.com. 85% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Carvana Website:
Carvana Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 8:00am - 10:00pm
Carvana Customer Service Reviews
Im very very unsatisfied with this company. I was sold a lemon and they want me to pay off my loan out of pocket to get a trade in. I cant even drive my car
I was sold a lemon. I traded a car with no warning lights only to receive a car with warning lights.
Bad service. I will complain to anyone I would not recommend you.
Overall customer service was great thank you very much Chris I was waiting for a refund which I was told Will take 10- 15 days,, even though it took longer than I was told, I am satisfied with the way customer service helped me.
How Good is Carvana's Customer Service?
Summary of Carvana Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Carvana?
Request for Information Question:
- “Checking on my car”
- “Verification”
- “To ask about a car”
Product/ Service Question:
- “Buying car”
- “For a copy of the warranty that I bought”
- “Lost paperwork”
Payments and Charges Question:
- “Payment”
- “Bill”
- “Billing”
Shipping and Delivery Question:
- “Bank has not received check after two weeks”
- “Shipping fee”
- “Shipping delay”
Activation/ Cancellation Question:
- “Cancel insurance”
- “Order canceled”
- “Cancel order”
Employment Question:
- “Title payoff question”
- “Job inquiry”
- “Payoff Amount”
Return/ Replace Question:
- “Exchanging my latest purchase with carvana for another car”
- “Car return”
- “Return”
Staff Question:
- “Customer service”
- “Talk to someone in customer service”
- “Car need services”
Refund Question:
- “Refund information”
- “My refund”
- “Refund”
Website/ Application Question:
- “Your website needs to be updated”
- “Car you have for sell on the website”
- “I can't complete my application”
Account Question:
- “Need to reset a password”
- “I forgot my license plate on my car I sold”
- “You took 1700 dollars out of my account and I didn't purchase a car!!”
Cards Question:
- “Chaing credit card”
- “Trying to set my card up through plaid”
- “Card info”
Other Question:
- “License plate”
- “Vehicle nor ready for pickup”
- “Emergency”
Compare Carvana To
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