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2.6
Updated by user Jan 01, 2022

The picture of the dealership refused to work with Silver Rock even though they were on approved list due to payment issues in the past from them.

Updated by user Jan 01, 2022

Pissed off consumer inquiry 12/30/21Recently purchased a 2015 Jeep Cherokee with low miles for a fair price. When it was dropped off the 3rd party delivery service refused a full walk around of vehicle, jumped the dead battery, took 3 pictures, shoved his phone in my face to sign and left.

I spent hours on the phone with customer advocates explaining the situation and how nowhere in my area would take Silver Rock for warranty payments. The battery was good. Just had been sitting for too long. So we proceeded to complete our 7 day test drive, which they did extend 3 days due to a possible battery issue.

Forward to now, the Jeep was driven from ND to FL with no problems except a leak coming from the rearview mirror. Our family was on a tight schedule to make it to our relatives for the holidays. No issues on the road, etc until 2 nights ago when we were heading back from FL. Road conditions were clear at our time of travel and no errors in driving, ie hitting a pothole, happened.

We pulled off the interstate in Warner Robbins, GA to fuel up and the exhaust line and pipe fell to the ground. Upon looking under the Jeep, we also seen how rusted it was (very rusty!).Long story indeed. Short end of it now - my family and I are stuck in a hotel (paying for it out of pocket) with no guarantee of reimbursement for lodging or food. We donโ€™t have a rental car and will be in serious jeopardy of losing 3 jobs within this group of 4 if we are not in ND within the next 3 days.

CarVana and Silver Rock have done nothing to call back, offer any resolution/solutions or help find a repair shop to fix the situation.

Needless to say, pissed off is not a word I like you use, but feel pissed on. If anyone has anything to offer in the way of handling this, I am all ears.

Original review posted by user Jan 01, 2022

Had to leave with an exhaust held up by a wire hanger and no claim filed to Silver Rock unfortunately. It has held up for $1,000 miles but not safe at all.

Already had a dead battery issue in IL as well.

Could not get ahold of CarVana or Silver Rock for road side assistance as they had Holiday hours. I get that but this experience has me feeling like I need to get an attorney involved.

User's recommendation: Make sure the 150 point inspection is accurate and complete.

Monetary Loss: $1800.

Preferred solution: A different automobile or a full repair of all issues with Jeep. .

Carvana Pros: Buying a car from the comfort of your home, Seems like a nice way to do business.

Carvana Cons: Missing parts and bad service, Limited time allowed to purchase, Misrepresentation of inspection, Untrained customer service reps.

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Guest

So, buying a car, online, sight unseen was a stupid idea huh? Your stupidity endangered the driving public as you careened down the highway with an exhaust held on by a hanger.

Imagine the grief you would have caused had this thing let go on the road. You asked for this and got it.

AmyyyyD
reply icon Replying to comment of Guest-2117130

I know people that have had great experiences with buying from CarVana. So I donโ€™t think buying a vehicle from CarVana makes me stupid and the will to get home so I didnโ€™t lose my job (and ability to provide for my family) was courageous..

not stupidity.. youโ€™re just a snow flake

Guest
reply icon Replying to comment of AmyyyyD

No you are a moron for buying a car without looking at it including underneath. You simply didn't have to sign for it until you did that. This is all YOUR FAULT.

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