New Reviewer

Silver rock

Truck motor went out. Carvana sent a salvaged motor. That may not work long. Got to pay $200.00 to get the truck back for something that was not my fault. When I contacted Carvana before my 7 days was up they refused to changed the vehicle. I called and told them something was wrong with the truck after driving it for 2 days.

User's recommendation: Don’t buy here.

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ID
#4326798 Review #4326798 is a subjective opinion of poster.
Location
Hillsboro, Oregon
Pros
  • Easy purchase
Cons
  • Dont deliver on their promises
Loss
$200

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Verified Reviewer
New Reviewer

Problem after problem with no real resolution.

Carvana - Problem after problem with no real resolution.
Carvana - Problem after problem with no real resolution.
Carvana - Problem after problem with no real resolution.
Carvana - Problem after problem with no real resolution.
Carvana - Problem after problem with no real resolution.
Carvana - Problem after problem with no real resolution.
I can barely put into words how HORRIBLE their customer service is. After my delivery date being pushed back THREE TIMES with little to no explanation (please note, the explanation will change depending on who you talk to) my car was delivered COVERED IN DOG HAIR. I dont know what standards they have in regards to these vehicles but it is LOW. Now, I love my car and I was willing to forgive all the but as I was pulling out of my garage, the garage staffed stopped me and alerted me to the fact that my car was leaking oil. Come to find out, it was because the valve/gasket covering the oil filter at the bottom of my car WAS NEVER TIGHTENED. So since my delivery 2 weeks ago, a steady stream of oil has been leaking. Which in my opinion is DANGEROUS AND NEGLIGENT. NoThe best part is (and if you are still reading this God bless you and p RUN from this company) when I called customer service, they told me that 1. Everyone in leadership was too busy to speak to me and 2. THEY COULD NOT HELP ME. I was told that my issue was a warranty issue and I needed to take it up with another company because they were not at fault. DO NOT BUY FROM THEM!!!

User's recommendation: Do Not Buy!

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ID
#4089069 Review #4089069 is a subjective opinion of poster.
Cons
  • Poor customer service
  • No standards for quality
Loss
$250
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Two replacements in two weeks.

All things considered, and after reading some of the reviews here, we got off easy. We decided to sell our trusty Honda to Carvana because they offered us the best price. Initially, we didnt plan on buying another vehicle, but I wanted a truck. And they seemed to have a few good choices at a great price. So, and against every piece of advice about car buying I ever got from my day, we decided to buy a truck from them sight unseen. Never, ever, buy a car that you cant drive until after the paperwork is signed, kids. No matter how good the deal sounds like. We took delivery of a Ram 1500 with all the options we wanted about two weeks later. We live in rural Florida, so delivery time is understandably affected by this. We test drove the truck and it was great! I was beginning to think Carvana wasnt such a bad deal. But after the nice lady took our Honda away, we decided to drive to a store and about a mile away from the house, I get a blinking Check Engine light on the dash and the engine starts convulsing. We turned around and limped on what felt like four cylinders. As soon as we got home, we were on the phone with Carvana to return the truck. Including the test drive, we drove it a total of 10 miles before catastrophic failure. The Carvana rep asked if we wanted to replace the truck with another one from their site. We should have called it quits then and declined, but I saw a low mileage Silverado 1500 4x4 with a similar options package. So we agreed to replace the Ram with that Chevy truck. We were told delivery would take another two weeks, so we essentially traded our reliable Honda with a lawn ornament (insert Ram jokes here). After two weeks, another nice lady driving a Carvana tow truck came by with the Chevy. Upon inspection before the drive, we could tell the truck wasnt a 4x4 at all, and neither did it had some of the options listed on the Carvana site. The driver got on the phone and Carvana offered us a whopping $100 back for an option that is usually $2000 extra or more. Carvana didnt offer us anything for any of the other missing options. We did have one option: decline delivery of the Chevy and wait two weeks until they can have someone pick up the Ram lawn ornament or keep the Chevy, see if we like it enough to keep it, and go from there. We took the latter option and waved good bye to the dying Ram. Upon closer inspection of the Chevy, we found a few issues that youll never find when buying a used car from anyone else. For starters, engine oil life was at 10%, which means Carvana didnt even change the oil in the truck prior to sale. Ive bought cars off of auction that had an oil change before sale! The fact that Carvana didnt bother to do any basic maintenance and left it all to the buyer is beyond ridiculous! Other issues showed up right after the initial test drive, as well as more missing options listed on the Carvana site that the truck didnt actually have. And one issue that could be a potential death sentence on the truck also came up: the transmission began having a problem finding second gear. A quick check of the transmission fluid had metal shavings on it. So less than 24 hours after delivery, we were once again calling Carvana to schedule someone to come get a lawn ornament out of our front yard. Carvana asked if we wanted to replace the vehicle again, but we politely declined. We took the check from the sale of our Honda, which was $2500 more than anyone else was offering us for it, and walked away from Carvana forever. Never ever buy a car off the internet, sight unseen. Its just not smart.

User's recommendation: Stay away from Carvana.

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ID
#4221534 Review #4221534 is a subjective opinion of poster.
Location
Tampa, Florida
Pros
  • Best trade in value for our car
Cons
  • Everything else
Preferred solution
Nothing. Just not to deal with them again.

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Verified Reviewer
New Reviewer

Carvana sucks