Carvana

My husband and I were driving on Interstate 95 going towards Richmond, VA, from Petersburg, VA. They were doing construction on Interstate 95, so traffic was made to merge into the left lane.

While we were in the left lane, our friends were behind us in their truck. The driver had plenty of time to merge but never attempted to even try; instead, he waited until he can't get over and hits my husband's mirror with his Carvana truck hard enough to push the mirror in. The driver showed no regard towards us, just a smart mouth.

I reported this incident to someone through a chat, but you literally can't physically talk to someone on the phone! I feel like they are careless when it comes to complaints, especially severe ones like this!

I called many to follow up on what else I have to do, because obviously no one seems to help me. I keep uploading anything and everything they have asked, but still stuck, no clue.

Come to think of it, Cash App as banking is not accepted, and why the *** not? That's what I will call discrimination against major banks. I used to have that so-called bank. I don't want to use them for one reason: because I was a previous employee, and they don't treat the employees right.

So why should I use them? Secondly, it is only a $242 a month payment, and they want you from head to toe, plus your blood. Is this how experiences buying a car are now? I have bought many cars in my entire lifetime; this is the first for me.

It's frustrating that nobody is checking up on you. Sad, sad, and very sad.

customer service has been great. The car I have gotten not so great but the warranty is fixing it.

I just dont think the seven day return policy should be in effect. If you have problems right off the bat they should give you seven days after it comes out of the repair shop

I had car for 4 months battery went took it to a shop and shop said battery is 6 yrs old. $300 plus installment

The first car i picked out was delayed by ten days from the original delivery date. It was shipped with engine codes being cleared to try and hide them.

Within the first 12 hours and only driving 7 miles the engine light came back on. I was told my options were to repair it at only one shop 45 mins away and get reimbursed for a rental during that time or exchange. I tried to exchange but the second car was delayed by a week so i went without a vehicle for a week. They refused to help in any way, whether it be paying for a rental or discounting a different vehicle to make it within my budget, or eliminating the shipping fee so that I could try another vehicle.

I was told i would get a call back from upper management and they waited to call me until i decided to cancel everything call it off. Now i am out an extra 5 grand than what i planned on.

The check that they issued had been returned. No one calls us about what is going on. Some should have informed us and tell us what happened or explain that check will be hold.

The website is a mess! It doesn't show the whole questions on my screen.

The screen is half and I can't see all the questions to answer. How about commenting through calls or text?

This is my car buying experience with Carvana:

Worst car buying experience ever!!!

1.) I found the wipers were bad: had to replace them myself.

2.) Next the brakes were bad: had to pay for part of the repair myself.

3.) Then the transmission failed. They had the car for a month.

I had to pay for part of the repair. I had to pay for the rental out of my own pocket (as they only pay for 10 days max). Replacement transmission failed within days of the return. Out of 60 days, I only had the car for about 30 days.

When I complained, they responded to me by saying I should have returned it within the 7-day return period.

It took longer than that to discover the issues and find an in-network repair facility.

Now they want me to pay $1,700 for a new transmission after the first replacement failed in less than 3 days.

This has been a terrible experience and no answer in sight as to when I will get the car back.

I purchased the car on May 16, 2025. Out of the less than 90 days of ownership, the car has been in the shop for over 40 days.

Unacceptable customer service!!!

The car was leaking. Would not issue a trade or refund option.

Cannot remove stains from the roof. Unhappy with the current condition of the car.

Will never use your company again. Very dissatisfied.

My car was deemed totaled because of an accident that someone else had. I have calls waiting for the full process of the payment to go to my lien holder, which is Bridgecrest, but I'm just trying to figure out what I should do.

What should I do to get another vehicle?

I need another car. I have a rental right now that I'm paying out of pocket for.

Bought a 2023 Kia K5 Jan 7, 2025

I decided to not go through with the purchase, and they cancelled the order Feb 18, 2025 & sent an email saying my refund was being issued to the payment method originally used, well I had switched banks due to my employer switching, so I switched to BMO Harris, so I wouldn't have a monthly fee since it would be direct deposited. I continuously get emails from Carvana saying the same exact thing as the refund email says at least 1-3x a week, I finally was able to speak to a customer advocate whose name was Tony who escalated the issue to the Treasury Department, but it would take 72 hours for a response so he had issued me a ticket #424994 and was told he was going to schedule me with a call back with me for a follow-up, in which unsurprisingly he never did. Was also told my down payment refund would be issued by a cashier's check to my mailing address on file.

Worst car buying experience ever!!!

1.) I found the wipers were bad; had to replace them myself.

2.) Next, the brakes were bad; had to pay for part of the repair myself.

3.) Then the transmission failed. They had the car for a month.

I had to pay for part of the repair. I had to pay for the rental out of my own pocket (as they only pay for 10 days max). The replacement transmission failed within days of the return.

Out of 60 days, I only had the car for about 30 days.

When I complained, they responded to me by saying I should have returned it within the 7-day return period. It took longer than that to discover the issues and find an in-network repair facility.

This has been a terrible experience and no answer in sight as to when I will get the car back.

This is the worst financial transaction I have ever made with any other vendor and a top dollar one. I canceled my vehicle purchase on the 10th, the same day that I put in the order.

At the end of the day, they took out the money for the vehicle and still, after 15 days, have not refunded me the money for it. There is absolutely no one to talk to that can give you any more information than they have. That seems to think that they can answer your questions and be tolerated for their answer. It's no wonder that Carvana only has one percent of the online car market; they are the worst.

In the meantime, I have no transportation, I am paying for a transfer of the vehicle, and the car never left the lot that it was on. They have about $16,000 or $17,000 of my money now and still no refund.

Not worth my time. You offered today $20,800 for my car.

It's just one excuse after another to keep lowering your offer. I think people should hear about this. Plus, I just bought a 2024 Chevy Malibu from you, and I didn't lower my offer. I paid you full price.

Didn't you make enough money from me already? Wow!

Better customer service. I contacted them to get some further assistance about my car.

Due to the fact a incompetent employee Jamie at Bridgecrest gave me false information and my car got taken. Now I have to pay extra money I don't have to get my car back.