Carvana

The car was leaking. Would not issue a trade or refund option.

Cannot remove stains from the roof. Unhappy with the current condition of the car.

Will never use your company again. Very dissatisfied.

Bought a 2023 Kia K5 Jan 7, 2025

I decided to not go through with the purchase, and they cancelled the order Feb 18, 2025 & sent an email saying my refund was being issued to the payment method originally used, well I had switched banks due to my employer switching, so I switched to BMO Harris, so I wouldn't have a monthly fee since it would be direct deposited. I continuously get emails from Carvana saying the same exact thing as the refund email says at least 1-3x a week, I finally was able to speak to a customer advocate whose name was Tony who escalated the issue to the Treasury Department, but it would take 72 hours for a response so he had issued me a ticket #424994 and was told he was going to schedule me with a call back with me for a follow-up, in which unsurprisingly he never did. Was also told my down payment refund would be issued by a cashier's check to my mailing address on file.

My dealings with Carvana can be best characterized as corrupt. I bought a vehicle with them in January 2025.

I put $12,000 down on a car costing $27,000, arranging through them a loan for $15,000. They took my $12,000 but failed to apply it to the loan. After sitting on my hard-earned money for 3 months, they said, essentially, 'Oops,' and refunded me the money. In the meantime, their loan vendor, Bridgecrest, was collecting my regular payments on a loan of $27,000 (the one that was supposed to be only $15,000).

Somehow, Carvana failed to apply my down payment and give it to the loan vendor. Although they admitted it was their error, they refused to redo the loan for the correct amount, saying essentially that I could just stick with the big loan and apply the refunded down payment to it (keeping the conditions of the loan at the higher interest rate and larger monthly payments). I have, at this point, spent countless hours on the phone with them, being transferred from department to department. Although they admit it was their error (and there are lots more details of the way they screwed this up), they will not fix the loan.

Shameful business practices. Shameful customer service. I'm embarrassed I ever initiated business with them and strongly advise others to avoid the same.

Read up on them. Lots of evidence that they are not a reputable business (class action lawsuits, etc.).

This is the worst financial transaction I have ever made with any other vendor and a top dollar one. I canceled my vehicle purchase on the 10th, the same day that I put in the order.

At the end of the day, they took out the money for the vehicle and still, after 15 days, have not refunded me the money for it. There is absolutely no one to talk to that can give you any more information than they have. That seems to think that they can answer your questions and be tolerated for their answer. It's no wonder that Carvana only has one percent of the online car market; they are the worst.

In the meantime, I have no transportation, I am paying for a transfer of the vehicle, and the car never left the lot that it was on. They have about $16,000 or $17,000 of my money now and still no refund.

Carvana cancelled to pick up my car twice because they did not have a driver, the 3 rd time they increased my pick up rate by $200 which they said,they will refund me in 2 weeks, so far nothing and their phone line is dead. I will never sell my other car to them. I even have an email stating the refund amount!!!

You need to make calling customer service easier. You guys suck, and I hope you go out of business. You make the whole process of buying and selling a vehicle too damn hard.

Im asking for a call just like a got last week when I was buying car now theres a block on all contact ? Still waiting for a call

Throughout the process of picking the vehicle I wanted and submitting all the necessary information and paperwork, I was promised a delivery date of 11/19/2024. I notified my HR department about taking that day off.

However, as soon as I e-signed the contracts, they automatically changed the delivery date to 11/23/2024, with no option to change it back to the original date of 11/19/24. Now, I'm losing money from my job because, as your service representative tells me, it was a glitch in your computer system.

Is this the way customers are regularly treated once you have their signatures? I will have my company lawyers investigate other possible actions I can take because this is totally unacceptable.

I recently sold a 2024 toyota corrolla hybrid SE for $24200 and a payoff quote of $1777.32. So with the money i sold it for and the negative equity i paid into it shouldve been passes to toyota financial services.

Toyota is saying i still owe them money , as if carvana hasnt paid the negative equity directly to them. So can yall please fix that kr refund me the payoff amount i gave yall, so i can pay TFS.

We received a car from caravana that was severely damaged with significant cosmetic damage that was not disclosed prior to purchasing vehicle. Carvana and silver rock refused to fix damage.

Will never buy from Carvana again. Completely disgusted

NO ONE ANSWERED THE PHONE AFTER 30 MINUTES! THIS IS UNACCEPTABLE AND NOT WITHIN FAIR BUSINESS PRACTICES!

I HAVE THE RIGHT TO SAY NO TO FREE ADVERTISING ON MY CAR! NOW I HAVE TO PAY SOMEONE TO REMOVE THE RIVETS FROM MY CAR TO PUT MY LICENSE PLATE ON!

Went and had the oil changed at about 3,200 miles after service that was not recommended for another 4,500 miles, but trying to be proactive. I found the oil pan drain plug was stripped during the last oil change that was supposed to be done prior to the delivery of the vehicle, or an oil change was not performed. Either option is unacceptable.