
Carvana
Carvana Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carvana has 1.8 star rating based on 656 customer reviews. Consumers are mostly dissatisfied.
38% of users would likely recommend Carvana to a friend or colleague.
- Rating Distribution
Pros: Convenience, Online, Being able to purchase online.
Cons: Customer service, Poor customer service, Poor communication.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carvana has 1.8 star rating based on 656 customer reviews. Consumers are mostly dissatisfied.
38% of users would likely recommend Carvana to a friend or colleague.
- Rating Distribution
Pros: Convenience, Online, Being able to purchase online.
Cons: Customer service, Poor customer service, Poor communication.29% of users think that Carvana should improve its Product/Service Quality.
53% of users say that they won't use Carvana in the future for similar services or products.Recent recommendations regarding this business are as follows: "Would use them again!", "Never ever ever ever ever do business with Carvana", "Don’t ever use Carvana they suck", "Make sure they do it so you dont have the assumption your good but cresit is taking a hit.", "My daughter was buying from you tomorrow and this has made her say no".
Most users ask Carvana for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews











































Is Carvana Legit?
Our analysis shows that Carvana is legit, safe for consumers to access and is not a scam. www.carvana.com follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of Carvana reviews to learn more about other consumers' experiences.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |CARVANA IS A LIAR AND THERE WARRANTY COMPANY IS A JOKE!!

DO NOT EVER BUY WITH CARVANA!!! I purchased a vehicle from them this past December 2023/ I took it to the shop like they said did everything exactly as the " Warranty stated." Well My car still isn't fixed they say I'll have to pay out of pocket and they won't reimburse me.
Come to find out they put an aftermarket catalytic converter on it before they sold it to me and it is actually incompatible with the car. They ran me around in so many circles after taking it to the shop, renting a rental car till my Warranty ran out of time even though my original shop diagnostic date and mileage was still in the time frame. DO NOT BUY FROM CARVANA, the Warranty SILVER ROCK is a joke and will not reimburse or cover anything like they state in the warranty.
I would give them ZERO stars if I could its a horrible company that screws over hard working people. SAVE THE HEADACHE AND MONEY STAY AWAY FROM CARVANA!!!
- Warranty department does nothing
Preferred solution: Full refund
User's recommendation: AVOID CARVANA AT ALL COST!!!
Carvana spelled my last name wrong on my title and my registration!!!
Then when I call nobody answers the phone!!! Finally I get through.
I explain: They or their 3rd party who sends out the plates and reg spelled my last name wrong. They said legally they could not fix this and said only the lien holder Bridgecrest could fix this and one hour on the phone for nothing. Next up? Bridgecrest, the lien company one hour on the phone with them to finally tell me only Carvana could fix this.
I go to the DMV.
They cant do a thing without the title.
On and on we go. Dont buy a car from Carvana.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCondition of vehicle poor
The car was leaking. Would not issue a trade or refund option.
Cannot remove stains from the roof. Unhappy with the current condition of the car.
Will never use your company again. Very dissatisfied.
- Easy to buy
- Not happy with purchase
Preferred solution: Price reduction
User's recommendation: Policies are unfair and condition of the vehicle was not as advertised

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Failure to Refund & Extremely Poor Customer Support
Bought a 2023 Kia K5 Jan 7, 2025
I decided to not go through with the purchase, and they cancelled the order Feb 18, 2025 & sent an email saying my refund was being issued to the payment method originally used, well I had switched banks due to my employer switching, so I switched to BMO Harris, so I wouldn't have a monthly fee since it would be direct deposited. I continuously get emails from Carvana saying the same exact thing as the refund email says at least 1-3x a week, I finally was able to speak to a customer advocate whose name was Tony who escalated the issue to the Treasury Department, but it would take 72 hours for a response so he had issued me a ticket #424994 and was told he was going to schedule me with a call back with me for a follow-up, in which unsurprisingly he never did. Was also told my down payment refund would be issued by a cashier's check to my mailing address on file.
User's recommendation: Don't waste your time or money!! Worst mistake ever!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Corrupt practices. Terrible customer service.
My dealings with Carvana can be best characterized as corrupt. I bought a vehicle with them in January 2025.
I put $12,000 down on a car costing $27,000, arranging through them a loan for $15,000. They took my $12,000 but failed to apply it to the loan. After sitting on my hard-earned money for 3 months, they said, essentially, 'Oops,' and refunded me the money. In the meantime, their loan vendor, Bridgecrest, was collecting my regular payments on a loan of $27,000 (the one that was supposed to be only $15,000).
Somehow, Carvana failed to apply my down payment and give it to the loan vendor. Although they admitted it was their error, they refused to redo the loan for the correct amount, saying essentially that I could just stick with the big loan and apply the refunded down payment to it (keeping the conditions of the loan at the higher interest rate and larger monthly payments). I have, at this point, spent countless hours on the phone with them, being transferred from department to department. Although they admit it was their error (and there are lots more details of the way they screwed this up), they will not fix the loan.
Shameful business practices. Shameful customer service. I'm embarrassed I ever initiated business with them and strongly advise others to avoid the same.
Read up on them. Lots of evidence that they are not a reputable business (class action lawsuits, etc.).
User's recommendation: Absolutely stay away from this company and their affiliates.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Carvana lied.Car never had Carvana Inspection. It Failed an Independent Inspection Unsafe Brakes, Badly Leaking Water Pump, Frayed Timing Belt, Filters Filthy and Full of Leaves
I'm filing a complaint with the District Attorney for fraud
I drove it immediately to a dealer for inspection to make sure that nothing had been missed in Carvana's famous "150 Point Inspection" which Carvana said the car passed. They lied.
The car failed an Independent Inspection in 8 areas. The water pump had been leaking for a long time; the timing belt was worn and frayed; dangerously warped rotors on all 4 wheels; other issues that were not as serious, but are further evidence that the car could not have passed any inspection by Carvana.
I contacted a Carvana "advocate" explained the results of the inspection I had done and asked "Is Carvana going to pay to have the car repaired so it will be in the condition the Carvana website stated it was in? If not, I want to return the car "
This led to a week of misdirection about Carvana's warranty company even though I kept saying, "This is not a warranty issue.
This is a fraud issue."
The dealer did work with the warranty company which of course only approved the least expensive repairs and wanted me to pay $350.
I kept asking if Carvana would pay for the repairs and did not receive a direct or honest answer for my question.
It is interesting that at no time was Carvana able to locate or produce a copy of the 150 point inspection report for this car. They told me the inspection had been done by a Carvana "partner" so they didn't have a copy. They told me the inspection report had been deleted at the time of sale. One "advocate" gave me a copy of the Experian report which is about the car's title.
Another one told me the list with 6 or so green check marks on the website was the inspection report. It's kind of insulting when someone insists that 6 equals 150.
They say they have a 7-day return no questions asked guarantee too. That's not true either, at least the no questions part.
For three days I told Carvana I wanted to return the car. I kept asking if there was some process we needed to do to make the return.
For three days Carvana "advocates" argued with me about why I wanted to return the car *and would not help me return it!*
Finally I just copied the comment about wanting to return the car and asking how to do it, then I pasted that in response to every stupid question he asked until, finally, he asked if I wanted to return the car and started the return process.
Even returning the car was a nightmare! For three days their driver did a no-call No-show on picking up the car. I finally just had the car towed to the Carvana dealership.
I was asked to sign some paperwork when I returned the car, but I read it first, and I'm very glad I did. If I had just signed the form, I would have waived all rights to sue or pursue criminal charges against Carvana.
I also would have been responsible to pay Carvana if it didn't resell the car quickly.
After 10 days of being lied to and disrespected my Carvana nightmare is over.
I even have my money back in my account. (Be careful, they also wanted me to agree to let them keep my money for another 15 days!)
Now I will be writing letters to the DMV (they sold me a car with defects, including safety defects without a complete written disclosure prior to sale which is illegal in California.), the California Consumer Protection Dept., and the Attorney General so they can evaluate Carvana's business practices and determine if the state will pursue criminal charges.
Never buy from Carvana!
You cannot trust Carvana to be truthful!
- There are no pros
- Carvana made material misrepresentations about the condition of this car on its website
- Carvana did not replace worn parts or make repairs prior to offering the car for sale which it claims
- Carvana lies
Preferred solution: I am pursuing civil and criminal action against Carvana for what I believe is fraud
User's recommendation: Run Fast in a Different Direction! Carvana's Website Full of Lies!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |SOLD A LEMON--Carvana is not standing by it's warranty
I purchased a 2019 Kia Niro on 7/16/2024. When I drove the car off of the lot, I noticed that the air conditioning did not get cold.
I contacted Carvana and they told me that I would need to get in contact with an approved mechanic as after the car is purchased the third party insurance would be responsible for the repair. On July 20th, AutoNation Mobile mechanic came out and determined that there was no freon in the car. They recharged the freon and when they inspected again they determined that there must be a leaking valve so they replaced a valve. This repair was covered by SilverRock.
I did not drive the car again until July 27th. At that time, I found that once again there was no cold air coming from the air conditioning. I reached out to Carvana and attempted to escalate the issue and requested that I would be allow to return the car after the 7 days, reminding them that I had reported this issue within the 7 day window and was told that I had to get it repaired instead. The AutoNation Mobile mechanic came back out on July 31 and at this time they determined that the evaporator unit would need to be replaced.
I was required to pay a $100 deductible for this repair. On August 8th AutoNation Mobile mechanic returned to install the evaporator coil. He literally disassembled my car in my driveway to do so. In the process, my windshield was broken.
I was told by the mechanic that the company would take care of replacing the windshield. After a few days without hearing from anyone regarding the windshield, I was told that the local manager denied that his team was responsible for the window and that they would not take care of the replacement. The crack went all the way across the window. I could not drive the car in this condition, so I paid out of pocket and had the windshield replaced.
After doing so AutoNation's escalation department contacted me and told me that they would cover the cost and they would send me a check to reimburse me. I have not gotten that check yet. On August 9th, I drove the car and found that the steering wheel was out of alignment and was at the 3 o'clock position. On August 11th, AutoNation returned and took the car into a tire shop to realign the wheels.
On August 12th, I discovered that the USB port was not functioning and that the car was revving and jumping after coming to a stop and then releasing the brake. After taking the car on the highway, I also discovered that there appeared to be a transmission issue potentially as when accelerating to 60, the engine would rev and it would feel as if the gears did not engage/switch. The USB was FOR SURE functioning before my car was disassembled to replace the evaporator coil. On September 6th AutoNation returned once again to diagnose the reported issues.
They were not able to reproduce the transmission issues that I reported but they did determine that the USB itself was not working.
They needed to order the part and I have an appointment to get it repaired on September 15th. I was required to pay a $100 deducible once again.
- Deliver to house
- Easy to shop
- Inflexible on their return policy
- Impossible to escalate issues
Preferred solution: Full refund
User's recommendation: buyer beware--make sure to check out EVERYTHING and return within a week if there are issue
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRecent Experience Disappointing
Carvana never offered me a resolution.
At first, I noticed in one of the photos that there was damage to the front driver door trim that was loose, but it was not indicated in the photo. The photo was for the paint chip or scratch on the door. I contacted support to notify them of the error and to see if this issue could be rectified before purchasing the vehicle. At first, I was told that I would have to purchase the vehicle first, which was listed at $40,990.
The advocate online tried to convince me that there was nothing wrong with the trim (I have the photos and the screenshot of the conversation). I didn't get anywhere with the chat advocate, so I decided to contact a support agent via phone call, who agreed that the trim was damaged in the photo, and he told me he would reach out to the service team to inform them and ask why the trim damage wasn't also noted in the vehicle details. After about three days, I received an email and phone call that the trim was repaired and the vehicle price was dropped to $40,590 for the Model X. I was pleased with that until another issue came up during the purchase process of the vehicle.
The price change did not reflect in my account. So, I contacted the chat advocate again and could not get the situation resolved. I had to contact support by phone again, and the advocate said she would notify the tech team. I waited again for several days for the decreased price of the vehicle to show up in my account summary so that I could finally complete the purchase.
Upon receiving resolution and the decreased price of $40,590 showing up in my account, I was glad that I could finally continue with the purchase process. Another issue came up while completing the process again. When I edited my down payment, I finally got the monthly payment to where I could afford it, so I thought, until I noticed somehow the Gap Coverage got canceled and the monthly payment increased beyond what I could afford. When the tech department went into my account to fix the issue with the decreased price not showing up, I believe they canceled the Gap Coverage, and my monthly payment increased.
I tried talking to advocates to no resolution. I began to research for other options and noticed that the Model Y vehicles with similar features but with higher mileage than my Model Y that I was using for a trade-in were priced well above what Carvana was offering for my trade at the time, which was $24,600. I decided to try and get a better offer for my Model Y trade-in vehicle with only 26,200 miles. The Model Y's Carvana was selling had much more mileage and with the same features.
I knew for sure I could get a fairer offer. I requested a manual appraisal, which took more than two weeks to resolve, and the trade-in offer was lower at $23,100 today, March 20, 2025. After all of the hassle and inconvenience with trying to purchase the Model X vehicle, I was so offended and highly disappointed with this offer for my trade-in vehicle. What a horrible experience to go through for a month, only to be highly disappointed with Carvana's practices in the end.
After deciding not to complete the purchase because of the low trade in offer for my vehicle, I saw that Carvana lowered the price of the Model X but the car was no longer available in my cart account nor was it available in inventory. So disappointed by this whole experience!!!
- Great inventory of vehicles
- Live agent could not help my situation
Preferred solution: To be fair, I deserve a higher trade in offer for my vehicle and also decrease the price of the Model X vehicle I would like to purchase.
User's recommendation: Call and speak to live agent over the phone. Research for yourself and do not allow Carvana to minimize the value of your trade in.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |If I could give a minus 100, I would. THE WORST FINANCIAL,TRANSACTION I HAVE EVER HAD. I !
This is the worst financial transaction I have ever made with any other vendor and a top dollar one. I canceled my vehicle purchase on the 10th, the same day that I put in the order.
At the end of the day, they took out the money for the vehicle and still, after 15 days, have not refunded me the money for it. There is absolutely no one to talk to that can give you any more information than they have. That seems to think that they can answer your questions and be tolerated for their answer. It's no wonder that Carvana only has one percent of the online car market; they are the worst.
In the meantime, I have no transportation, I am paying for a transfer of the vehicle, and the car never left the lot that it was on. They have about $16,000 or $17,000 of my money now and still no refund.
- Carmax
Preferred solution: Full refund
User's recommendation: Never ever ever ever ever do business with Carvana
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Waiting for a refund, now 4 weeks
Carvana cancelled to pick up my car twice because they did not have a driver, the 3 rd time they increased my pick up rate by $200 which they said,they will refund me in 2 weeks, so far nothing and their phone line is dead. I will never sell my other car to them. I even have an email stating the refund amount!!!
User's recommendation: Decide to get paid on the spot or else cancel!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestions about paperwork to difficult to call customer service
You need to make calling customer service easier. You guys suck, and I hope you go out of business. You make the whole process of buying and selling a vehicle too damn hard.
- There are no pros
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t ever use Carvana they suck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I can not speak to any person about my problem Complaint
Im asking for a call just like a got last week when I was buying car now theres a block on all contact ? Still waiting for a call
User's recommendation: My daughter was buying from you tomorrow and this has made her say no
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Complaint
Company fixed the issue and I have been provided with apology. My vehicle was delivered with no other delays and/or complications
Throughout the process of picking the vehicle I wanted and submitting all the necessary information and paperwork, I was promised a delivery date of 11/19/2024. I notified my HR department about taking that day off.
However, as soon as I e-signed the contracts, they automatically changed the delivery date to 11/23/2024, with no option to change it back to the original date of 11/19/24. Now, I'm losing money from my job because, as your service representative tells me, it was a glitch in your computer system.
Is this the way customers are regularly treated once you have their signatures? I will have my company lawyers investigate other possible actions I can take because this is totally unacceptable.
- Do not set your calendar by them your time and job schedule means nothing to these people
Preferred solution: Deliver product or service ordered
User's recommendation: Do not trust the delivery date given to you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Payoff quote
I recently sold a 2024 toyota corrolla hybrid SE for $24200 and a payoff quote of $1777.32. So with the money i sold it for and the negative equity i paid into it shouldve been passes to toyota financial services.
Toyota is saying i still owe them money , as if carvana hasnt paid the negative equity directly to them. So can yall please fix that kr refund me the payoff amount i gave yall, so i can pay TFS.
User's recommendation: Make sure they do it so you dont have the assumption your good but cresit is taking a hit.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Disappointed
We received a car from caravana that was severely damaged with significant cosmetic damage that was not disclosed prior to purchasing vehicle. Carvana and silver rock refused to fix damage.
Will never buy from Carvana again. Completely disgusted
User's recommendation: Know that you are buying used and they don’t care about their clients
Removal of license plate cover
No one answered the phone I waited 30 minutes
NO ONE ANSWERED THE PHONE AFTER 30 MINUTES! THIS IS UNACCEPTABLE AND NOT WITHIN FAIR BUSINESS PRACTICES!
I HAVE THE RIGHT TO SAY NO TO FREE ADVERTISING ON MY CAR! NOW I HAVE TO PAY SOMEONE TO REMOVE THE RIVETS FROM MY CAR TO PUT MY LICENSE PLATE ON!
User's recommendation: DO NOT LET CARVANA PUT A LICENSE COVER ON YOUR CAR!YOU WONT BE ABLE TO REMOVE IT p
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Not able to make good on poor workman ship on pm service prior to vehicle delivery
Went and had the oil changed at about 3,200 miles after service that was not recommended for another 4,500 miles, but trying to be proactive. I found the oil pan drain plug was stripped during the last oil change that was supposed to be done prior to the delivery of the vehicle, or an oil change was not performed. Either option is unacceptable.
User's recommendation: Do not buy
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I am experiencing the same scenario right now!
An expensive Carvana dealership opened in my city with a giant, vending machine like display of cars. It was many stories high. Government shut them down promptly.
How can somebody be SO STUPID as to buy ANY used car sight unseen?
You don't buy them sight unseen you get 7 days to return it.
Buying a car you NEVER see before paying for it whether or not you have 7 days to return it and pay for the shipping is BUYING SIGHT UNSEEN and is the absolute mark of a COMPLETE LACK OF COMMON SENSE=FACT!